Terms & Conditions

House Cleaning Dulces LLC · Effective date: June 16, 2026

These Terms & Conditions ("Terms") govern the cleaning services provided by House Cleaning Dulces LLC ("House Cleaning Dulces," "we," "us") and your use of our website and communications. By booking a service or messaging with us, you agree to these Terms.

1. Services

We provide residential and related cleaning services (including standard, deep, move-in/move-out, Airbnb, and commercial cleaning) in the Greenville and Taylors, South Carolina area. The scope and price of each service are confirmed before your appointment.

2. Quotes & pricing

Quotes are based on the information you provide (such as property size and service type). Final pricing may be adjusted if actual conditions differ significantly from what was described. We will communicate any change before proceeding.

3. Booking, deposits & payment

To reserve an appointment, a deposit of 50% of the quoted total is required. Your reservation is confirmed once the deposit is received.
For services already completed, the full balance is due via the secure payment link we provide.
Payments are processed securely through Stripe. We accept the payment methods shown at checkout.

4. Cancellations & rescheduling

Please give us as much notice as possible to cancel or reschedule. Deposits for appointments cancelled with short notice may be non-refundable to cover reserved time. Contact us at (864) 977-3263 to make changes.

5. Access & your responsibilities

Please ensure we can access the property at the scheduled time and let us know of any special instructions, fragile items, pets, or areas to avoid.

6. Satisfaction

Your satisfaction matters to us. If something isn't right, contact us within 24 hours of your service and we will work to make it right.

7. Liability & insurance

House Cleaning Dulces carries insurance for our services. Our liability for any claim is limited to the amount paid for the specific service in question. We are not responsible for pre-existing damage or normal wear.

8. SMS / text messaging

By providing your mobile number and opting in, you agree to receive SMS messages from House Cleaning Dulces related to your service (confirmations, payment links, reminders, and notifications). Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share your mobile number or SMS consent with third parties for marketing. See our Privacy Policy for details.

9. Changes to these Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.

10. Governing law

These Terms are governed by the laws of the State of South Carolina, USA.

11. Contact

House Cleaning Dulces LLC — housecleaningdulces@gmail.com · (864) 977-3263 · housecleaningdulces.com

Resumen (Español): Estos Términos rigen los servicios de limpieza de House Cleaning Dulces LLC. Para reservar se requiere un depósito del 50% del total cotizado; los servicios ya realizados se cobran completos por el link seguro de pago (Stripe). Avísanos con anticipación para cancelar o reagendar. Si algo no quedó bien, contáctanos dentro de las 24 horas. Al darnos tu número y aceptar, recibirás mensajes SMS sobre tu servicio; responde STOP para cancelar. No compartimos tu número con terceros para marketing.